You can attend without your prescription. Our medical team can do the assessment for you and assist you with the prescription.

 

No, you can walk in. We accept patients until 30 minutes prior to closing.

 

You should call your Insurance Provider and one of their customer service agent will provide you with this information. Have your extended health plan card ready with your policy and I.D. number. You can also have us assist you with the call when you attend our clinic.

 

The process usually takes about 10 business days. Some Orthopedic shoes however, can take 2 to 4 weeks to arrive.

 

Most insurance companies process payment within 3 weeks after claim submission.

 

Some pain is normal within the first 3 weeks of wear. After this time period however, you should return to see us and we can modify and adjust the orthotics base on your specifications to better accommodate your pain and discomfort. There will be no additional cost to you.

 

We will repair or replace the orthotics at no cost to you up till 8 months after the orthotics were dispensed.

 

No. Custom made products cannot be returned because they were specially made for only you. No one can use them and the manufacturer will not accept back custom products.

 

Unfortunately, we cannot accept back used products. We advise you to wear your shoes inside on the carpet or clean surface until you are sure they are a good fit. We cannot returned used products to our suppliers.

 

No, though we provide orthopedic supplies, we do not have an orthopedic surgeon on staff. Our clinic is staffed by Foot specialist, chiropractors and physiotherapists. We do not perform surgeries.

 

No, we do not remove corns and calluses at this location.